Univerza Digital Signage Terms of Use

These Terms are an agreement between you and UNIVERZA COMPANY LIMITED ("the Company", "we" or "us") for the use of the Univerza Digital Signage app and website (the "Service"). By signing up for or using the Service, you confirm that you have read and accept these Terms and the Service's Privacy Notice.

1. Our Service

The Service is a marketplace for finding digital advertising screens, booking or buying ad time, uploading content, paying, and tracking playback. Screens may be owned by the Company or by partner screen owners; the Company operates the platform. Terms for screen owners are covered by a separate agreement.

2. Your account

• You must be at least 20 years old or have consent from your parent or guardian. If you sign up on behalf of a legal entity, you must be authorised to act for it.
• You must provide accurate, up-to-date information.
• You must keep your password confidential and are responsible for activity under your account.
• Tell us immediately if you suspect someone is using your account without permission.

3. Orders and payment

• The price, time period and screens shown in the app when you order are the terms of that order.
• You must pay within the time the app specifies. Unpaid orders expire and the time becomes available to others.
• Available payment methods are shown at checkout, such as PromptPay QR, credit or debit card, and your in-app credit balance. QR and card payments are processed by our payment service provider.
• Buying several ad slots at once creates a single order with a single payment. It can only be cancelled or refunded as a whole, not slot by slot.

4. Ad content

You are responsible for the content you upload and confirm that you have the legal right to use it. You must not upload content that:

• is illegal or encourages illegal acts;
• infringes copyright, trademarks, image rights or the privacy of others;
• is pornographic or obscene, or involves the abuse or exploitation of children;
• promotes gambling, drugs, weapons or violence;
• advertises alcohol, tobacco, e-cigarettes or other controlled products in breach of the law;
• makes exaggerated claims or misleads viewers;
• is defamatory, hateful or discriminatory.

Content is checked by automated systems and may also be reviewed by staff or screen administrators, which can happen after you have paid. We may reject or stop showing content that breaches these Terms or the law.

You keep ownership of your content and allow us and screen administrators to copy, resize, convert and display it on the screens in your order, solely to provide the Service.

5. Cancellation

• You can cancel an order yourself in the app while it is unpaid.
• Once paid, an order cannot be cancelled in the app. Contact us if you have a genuine need.
• We or a screen administrator may cancel a paid order when necessary, for example if the content breaches these Terms or the screen is unavailable. You will be refunded under section 6.

6. Refunds

We refund the full order amount when:

• we or a screen administrator cancel a paid order;
• your payment goes through after the order has already expired or been cancelled;
• for time-based bookings: your content is rejected after you have paid, the ad did not start playing during the booked period, or the screen reported that playback failed;
• for ad-slot purchases: at least one slot has no playback record even though its creative was approved, or its creative was submitted but was not reviewed before the campaign ended, in which case the whole order is refunded.

For ad-slot purchases, rejection of a creative does not by itself cancel or refund the order. An order is not refunded when every slot without a playback record had no approved creative because no creative was attached, or a rejected creative was not replaced before the campaign ended.

Refunds are added as credit to your account and can be used to pay for future orders. Credit is normally added automatically and you will be notified; in some cases our staff will contact you to arrange the refund. If you have not received credit you are owed, please contact us.

The app does not currently support withdrawing credit as cash or returning it to the original payment method. Contact us if you need help with your credit.

For orders paid outside the app under an agreement with us, refunds are handled outside the app under that agreement.

7. Playback on screens

• Playback records received from screens are the primary evidence for confirming delivery and assessing refunds.
• Screens may stop temporarily due to power, internet or maintenance issues. If this means your ad is not delivered as purchased, section 6 applies.
• What appears on screen may differ slightly from the preview in the app, depending on the screen's size, resolution and settings.

8. Prohibited conduct

• Accessing systems, data or other users' accounts without permission
• Interfering with, attacking or disrupting the Service or screens
• Using automated tools to scrape data or place orders
• Paying with unauthorised or fraudulent methods
• Letting others use your account, or selling or transferring it

9. Company intellectual property

The app, website, software, names and trademarks of the Service belong to the Company. You are granted a right to use them only to use the Service under these Terms.

10. Suspension and termination

We may suspend or close accounts that breach these Terms or the law, or where fraud is reasonably suspected. You can stop using the Service by deleting your account in the app, as described in "Account and Data Deletion". Deleting your account does not cancel paid orders.

11. Limitation of liability

• The Service is provided as is, and we do not guarantee that the Service or screens will operate without interruption or error.
• We are not liable for indirect losses, such as lost revenue, profit or business opportunities.
• Our total liability for any single order is limited to the amount you paid for that order.
• These limits do not apply to losses caused by our wilful misconduct or gross negligence, or where the law does not permit liability to be limited.

You are responsible for losses suffered by us or others as a result of your content or your breach of these Terms.

12. Changes to these Terms

We may update these Terms. When a new version is released, the app will ask you to accept it before you continue. If you do not accept, you may stop using the Service and delete your account.

13. Governing law

These Terms are governed by the laws of Thailand, and disputes are subject to the jurisdiction of the Thai courts.

14. Contact us

UNIVERZA COMPANY LIMITED
800/108 Sukhumvit Road, Saen Suk, Mueang Chon Buri, Chon Buri 20130, Thailand
Email developer@univerza.co