Univerza Digital Signage · Published document
Account and Data Deletion
How to delete your account in the app or by email, and what data is deleted or kept.
This page explains how to delete your Univerza Digital Signage account and what data is deleted or kept afterwards.
Option 1: Delete in the app
- Open the Univerza Digital Signage app and sign in.
- Go to the Profile tab.
- Scroll to the bottom and tap Delete Account.
- Type DELETE to confirm.
Your account is deleted and you are signed out immediately.
Option 2: Request by email
Use this option if you have already removed the app or cannot sign in.
- Email developer@univerza.co with the subject "Delete my Univerza Digital Signage account".
- Send it from the email address on your account, or include the email and phone number linked to the account.
- We may ask for more information to confirm that you own the account.
- We will complete the request within 30 days of verifying your identity and confirm by email.
Before you delete
- Deletion is permanent. To use the Service again you need to sign up again, and you can reuse the same email.
- Deleting your account does not cancel paid orders. Scheduled ads will still play, but you will no longer receive notifications about them.
- If you have credit in your account, contact us before deleting, because you will not be able to access it afterwards.
- Uploaded files are not deleted with your account. To remove them, delete them in the Media tab first.
- After deletion you can no longer sign in to download your receipts. To keep them, download them from My Orders first (a copy of each was also emailed to you when it was issued).
- Removing the app from your device does not delete your account.
Data that is deleted
- First name, last name, email and username, which are replaced with values that cannot identify you
- Phone number
- Password and sign-in sessions on all devices
- Google and Apple sign-in links
- Profile picture
- Push notification tokens
- Receipt details saved on your profile (buyer type, name on documents, company name, tax ID, branch and address)
Data that is kept
| Data | Reason | Retention |
|---|---|---|
| Order, payment, refund, credit and playback history | Accounting and tax records, and dispute handling | As required by accounting and tax laws |
| Receipts / tax invoices and credit notes already issued (with the name, tax ID and address as on the date of issue) | Required by tax and accounting laws | At least 5 years from the date of issue |
| Uploaded files you have not deleted | May be linked to orders still in progress | Until you delete them or ask us to by email |
| Activity logs | System security | 30 days |
For more about your personal data and your rights, see the "Univerza Digital Signage Privacy Notice".